Frequently asked questions
Where is my order ?
The delivery date for your order depends upon the delivery method you chose. You can check your delivery details here, and we’ve added our estimated delivery times below so that you have an idea of when to expect your order.
Royal Mail 1st class: You might know this as 1st class post and with this service, Royal Mail aim to deliver your order 1 – 3 days after it’s despatched by us. This service is not tracked and so we can’t let you know the exact time or date when your parcel will arrive.
Royal Mail 48 (2nd class): You might know this as 2nd class post and with this service, Royal Mail aim to deliver your order 2 – 5 days after it’s despatched by us. This service is not tracked and so we can’t let you know the exact time or date when your parcel will arrive.
How do I return my order ?
Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over email. Sometimes on occasions we might ask you to send us a photo of the item.
Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem.
Who will be delivering my order ?
All of our products are delivered by Royal Mail, and we offer two options: Royal Mail 24 (1st class) and Royal Mail 48 (2nd class).
Do you deliver overseas ?
We can send our items overseas, but there are additional postage costs involved. If you contact email@example.com we can advise what the extra postage costs will be.
I entered the incorrect delivery address, can I change it ?
We provide an option to alter the details yourself, up to 30 minutes after the order has been processed online by contacting firstname.lastname@example.org.
If your order has already been sent, unfortunately we won’t be able to change the delivery address.